Noticeboard

Locked blue folder The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

All patients have been given online access unless declined or age related. Patients are able to print medical records, test result, hospital and surgery letters and any other information they require themselves without the need to contact the surgery. Please note some services set their preferences as no online access and therefore that information will not show in the records. The Practice do not have authority to override their service defaults.

Complaints

Customer service form We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice and speak to our complaints manager who is happy to help at any time and will deal with your concerns appropriately and investigate thoroughly. Further written information is available regarding the complaint's procedure from reception. Complaints leaflets are on the reception desk for patients to access easily.

Complaints Leaflet How to complain to the Practice

Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent, abusive, unreasonable or difficult patients from the list. Patients will be given a warning and then if further incidents occur they will be removed from the Practice list

If any patient is violent or threatening then they will be removed with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Zero Tolerence Policy